THE WINTER COLLECTION NOW LIVE!

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FAQs

Are all the products hand dyed?

Yes they are.

How long does it take to receive my order?

From your order date 7 working days.

Why does it take so long to arrive?

Because each item is hand dyed to order. So each item is unique.

Is this a made to order business?

Yes it is.

What about postage?

We only offer 1st class signed for at the moment.

How do I know hot to wash my items?

Care instructions are on our instagram and come with the purchase.

Will my items fade?

Yes in time they will fade so it's very important to go by the care instructions.

Are the items refundable or exchangeable?

No as they are made to order.

What if I want a colour and it's not there? 

Email us at customer support and let us know what colour you are after, jessicastoreltd@gmail.com

What if I want to tag you in my selfies?

Yes, tag our instagram page @jessicastoreltd. We love to see them!

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CROPPED HOODIE
 
 
 
 
 
 
 
CHEST SIZE
30/32”
34/36”
38/40”
42/44”
46/48”
50/52”
54/56”
GARMENT SIZE
XS
S
M
L
XL
2XL
3XL

 

CROPPED JUMPER
 
 
 
 
 
 
 
CHEST SIZE
30/32”
34/36”
38/40”
42/44”
46/48”
50/52”
54/56”
GARMENT SIZE
XS
S
M
L
XL
2XL
3XL

 

UK SIZE CHART
 
Measurements in inches
 
 
 
 
 
JOGGERS
 
 
 
 
 
 
 
WAIST SIZE
24/26”
28”
30”
34”
36”
38”
40”
GARMENT SIZE
XS
S
M
L
XL
2XL
3XL

 

JUMPERS
 
 
 
 
 
 
 
CHEST SIZE
32/34”
35/37”
38/40”
41/43”
44/46”
47/49”
50/52”
GARMENT SIZE
XS
S
M
L
XL
2XL
3XL

 

DELIVERY OPTIONS

 

 

DELIVERY TYPE/COUNTRY

DURATION

 PRICE

STANDARD DELIVERY 

2-3 Working Days

 

£4.99

 

NEXT DAY DELIVERY (MON-THURS)

Order Before 5pm

(Delivered by DPD)

1 Working Day

£6.99

SATURDAY DELIVERY

Order Before 5pm Friday

(Delivered by DPD)

1 Working Day

£7.99

IRELAND

(Delivered by DHL)

2-3 Working Day

£15.99

EUROPE 

(Delivered by DHL)

3-4 Working Days

£15.99

USA & CANADA 

(Delivered by DHL Express) 

2-3 Working Days 

£20.99

AUSTRALIA 

(Delivered by DHL Express) 

3 Working Days

£20.99

SOUTH AFRICA

(Delivered by DHL Express) 

3-5 Working Days

£20.99

REST OF THE WORLD 

(Delivered by DHL Express) 

3-5 Working Days

£25.99

The shipping fee or order total does not include customs taxes and duties unless specified in the checkout this will be charged accordingly by customs in your own country, based on the order value of your shipment.

 

 

 

 RETURNS

Our policy lasts 14 days. If 14 days have gone by the day that you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in its original packing with labels attached, Hygiene labels on the Swimwear and in a suitable condition for us to resell the product. Any item that is not in its original condition or is damaged for reason, or labels have been removed you will not be eligible for a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If an item is returned in a non-resalable condition we have the right to refuse a refund. It can take up to 10 working days after receiving your returns, for the items to be processed, exchanged or refunded

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, this can take up to10 days.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. If you haven’t received a refund yet, first check your bank account, then contact your credit card company. If paid with Clear Pay or Klarna please contact there customer support. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at jessicastoneltd@gmail.com 

SALE ITEMS

Sale items can be refunded or exchanged as long as they are returned in a re-saleable condition, within the 14 days as stated.

EXCHANGES

We are happy to exchange any items that are unsuitable, please fill out the exchange section of our returns form and return with your item. Please note we can only exchange items for a different size or colour. If you require another style, please return your item and then place a new order. Please return your item to:

Jessica Stone Ltd
Unit 6-9
35 River Road
Barking 
Essex
IG11 0DA

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

FAULTY ITEMS

If for some unfortunate reason, you receive an item that is faulty, please send it to the address above. You have 14 days from receipt of the faulty item to return it to us for a refund or exchange. Please email us regarding the fault. jessicastoneltd@gmail.com

 

 

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